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1. Obtaining Support: Normal Business Hours
If you require assistance at any time between 8:30 a.m. and 5:00 p.m., please contact FTI Support at:
805.685.6672 or 800.247.6937 and immediately press 5
Provide the following information to the Customer Service Representative when requested:
Your Company Name
Your Name
Your Phone Number
The Nature of the Problem or Service Requested
If you get a voice message, please leave the information indicated above. An FTI Customer Service Representative or a Network Engineer will contact you within 30 minutes.
2. Important Contact Information:
3. Obtaining Support: After Hours and During the Weekend
If you require assistance at any time after normal business hours and during the weekend, please contact FTI Support at 805.685.6672 x 5 or 800.247.6937 x 5. After-hours and on the weekend these two phone numbers roll into a voice mailbox which issues a page to the engineer who is on call at that time. Please leave the same information indicated in item one. An FTI Customer Service Representative or a Network Engineer will contact you within 1 hour.
4. If You Have a Problem
FTI is committed to total customer satisfaction. If you have a problem you believe is not being resolved to your satisfaction, please contact one of the individuals listed below. We also welcome your suggestions and feedback.
| Title |
Name |
Office Phone |
Cell Phone |
Email |
| Commercial IT Operations |
Jason Cary |
805.685.6672 x 135 |
805.452.2727 |
rmcgee@ftiservices.com |
Director
Commercial IT Operations |
Shawn Henn |
805.685.6672 x 111 |
805.448.3898 |
njansen@ftiservices.com | | 
